It's not what you say, it's the way that you say it ...

Group discussion in the office

At 𝐑&𝐑 𝐕𝐚𝐥𝐮𝐞 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬, a topic frequently requested by clients for both Sales training and Leadership coaching is that of “managing difficult conversations” (internal and external). Typically they want employees to learn the latest negotiation models, best phrases to use in objection handling etc, as if the essence of convincing discussions is all about words 👥

The reason these methods do not always work is usually immediately clear from initial contacts – it’s not the message content which fails to create impact, 𝗯̲𝘂̲𝘁̲ ̲𝘁̲𝗵̲𝗲̲ ̲𝘄̲𝗮̲𝘆̲ ̲𝘁̲𝗵̲𝗲̲ ̲𝗺̲𝗲̲𝘀̲𝘀̲𝗮̲𝗴̲𝗲̲ ̲𝗶̲𝘀̲ ̲𝗱̲𝗲̲𝗹̲𝗶̲𝘃̲𝗲̲𝗿̲𝗲̲𝗱̲ ̲𝗯̲𝘆̲ ̲𝘁̲𝗵̲𝗲̲ ̲𝗶̲𝗻̲𝗱̲𝗶̲𝘃̲𝗶̲𝗱̲𝘂̲𝗮̲𝗹̲.

Our experience shows this dissonance is due to 2 factors: lack of awareness of the impact of your own and others’ 𝒑𝒆𝒓𝒔𝒐𝒏𝒂𝒍 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏 style; and lack of appreciation how diverse 𝒄𝒖𝒍𝒕𝒖𝒓𝒂𝒍 𝒔𝒕𝒚𝒍𝒆𝒔 influence perception of key messages. 

We coach individuals based on a proven 4-colour communication 💬 styles model, focused on behaviours rather than personality types. Each style has its own specific and observable way of interacting with other people, comprising both strengths and concerns. This makes it easier to identify your own communication style and so adapt to the style of people you interact with.

Our course helps individuals in all roles and sectors to practise addressing behaviours through enhanced self-awareness, adaptability and empathy for others. This flexibility in turn leads to improved acceptance of key messages, individual performance and personal success.

👉 Ready to take the next step? Connect with us to learn how we can support your communication journey!